These general conditions apply to all furnished tourist accommodation commercialized by KEYLODGE. The accommodations are rented for residential use only as a seasonal tourist residence with additionnal tourist services and cannot be used for any other purpose. By contracting online, the Customer declares to accept the following general conditions. The contractual information is presented in English and will be subject to a confirmation including this contractual information at the time of the online purchase procedure and by the provision of a booking contract for furnished accommodation rentals. KEYLODGE reserves the right to cancel any order from a Customer with whom there is a previous payment or occupation dispute, a doubt as to his solvency, his honesty, his identity, his right to use the means of payment offered, the potential for behavior likely to embarrass the other occupants or to engage in an illegal activity on the premises, without the latter being able to claim any compensation whatsoever. The validation by the Customer of his order, implies acceptance of these general conditions fully and without reserve. The data recorded by KEYLODGE on the website constitute proof of all of the transactions between it and its Customers. The data recorded by the payment system constitutes proof of financial transactions.
KEYLODGE reserves the right to modify its prices at any time. The stays are all billed on the basis of the rates in effect announced online at the time of registration of the reservation. The prices are inclusive of all taxes and are expressed in the toursit currency. They are understood by accommodation and by night, unless indicated otherwise. They do not include tourist tax, or optional additional services. Our product offers and prices are valid as long as they are visible on the site.
3. Booking and payment
Online payment is secure. The payment of your reservations is made by credit/debit cards directly on www.keylodge.fr. CB, Visa, Mastercard are accepted. Prepaid cards, rechargeable or not, are refused. If the customer wishes to make the payment for his stay by another means of payment (check, transfer, or other bank card) or according to other methods (deposit payment in the event of long-term or group stay, reservation very short 'in advance), he must inform the reservation manager directly via the contact form or by email so that other conditions are agreed. In this case, no reservation will be effective before receipt of the agreed payment. To increase the security of payments when ordering by phone, the confirmation of the order, the cryptogram of the credit card used, the copy of an identity document as well as the credit card may be requested in order to validate the booking. These elements will be communicated by email. In any event, the reception of information and documents relating to the reservation must take place within 8 (eight) working days before taking possession of the furnished accommodation.
4. Tourist tax
The tourist tax is included in the rates and will be paid at the time of booking. Its amount is set by the local authority for the buildings managed by KEYLODGE. KEYLODGE is responsible for collecting the tax from the Customer in order to pay it back to the appropriate parties.
A deposit is required for all reservations. The deposit is collected by Keylodge automatically during the payment. It is a credit/debit card imprint. The access to accommodation cannot be given if the deposit is not secure. The Client will not be reimbursed if the deposit is not secured by the client and access has been refused. Keylodge will be the dispute resolutions centre concerning all degradations or compensations that happened during the stay. The Accommodation & Quality department deals with the processing of deposits as well as the management of damage, compensation. The service can be contacted by email at email@example.com. The deposit will be released within one month of the Customer's departure after finding that no damage, breakage, disappearance of objects or damage requiring repair work condition has not been committed by the Client. The customer will be held responsible for any broken or damaged object and for any damage that may be caused to the facilities during the duration of their stay.
The inventory of the accommodation is available to the customer the guide book present in the accommodation. The customer must report within 4 hours of arrival any anomalies or damage, not identified in the inventory. After this time, all degradations or anomalies may be charged to the customer in the event that they have not been reported. The Client must check the state of the accommodation upon arrival. In the event that nothing is notified to KEYLODGE concerning the equipment and the state of the accommodation, the inventory is stated as compliant.